WORK-STRESS CREATORS AND WORK-STRESS INHIBITORS ON THE JOB PERFORMANCE OF WORK-FROM-HOME MILLENNIALS IN BPO FIRMS – International Journal of Research in Education Humanities and Commerce

WORK-STRESS CREATORS AND WORK-STRESS INHIBITORS ON THE JOB PERFORMANCE OF WORK-FROM-HOME MILLENNIALS IN BPO FIRMS

Authors: Alea Cherish Paman, Emelyn O. Itang, Lean Joy B. Lorenzo, Jose G. Paangay Jr., A Lanz A. Daño & Ritch M. Banate

ABSTRACT

This study determined the impact of work-stress creators and inhibitors on the job performance of work-from-home millennials in BPO firms. It focuses on the identifying work-stress creators such as workload, time pressure, interpersonal relationships, job security, work-life balance, and role clarity, as well as work-stress inhibitors such as a supportive work environment, clear communication, job control and autonomy, training and development opportunities, and recognition and reward system. The study also gathered demographic information from each participant, including age, sex, monthly income, tenure, and type of BPO firm. Moreover, it also identifies the perceived effect of work-stress creators and work-stress inhibitors on job performance of the participants. A face- to-face survey questionnaire and descriptive-correlational research methods were employed to gather and analyze various aspects of work-stress creators and work- stress inhibitors. The study utilized purposive, quota, and convenience sampling techniques to gather data from 100 work-from-home millennials in BPO firms. The data was evaluated using statistical tools, including frequency, percentage, and weighted mean. The findings revealed that the key work-stress creators, such as workload, time pressure, and unclear work-life boundaries affected job performance by reducing job satisfaction, work efficiency, and overall quality. On the other hand, work-stress inhibitors, such as supportive work environment, clear communication, and recognition and reward system positively impacted performance by increasing efficiency and reducing stress. Most participants reported high levels of stress due to work demands, which in turn negatively affected job satisfaction and work quality. However, stress inhibitors contributed to improved performance by increasing efficiency and reducing burnout. Overall, the study concludes that managing work stress effectively in remote work settings can enhance job performance and employee well-being. Recommendations include the implementation of better work-life balance policies, stress management programs, and supportive work environments to promote higher productivity and job satisfaction to the work-from-home millennial employees.

Keywords: Work-stress creators, work-stress inhibitors, job performance, millennials, BPO firm, work-from-home.

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